Tag Archives: waste

Stick Child Tries to Buy Milk

Stick Child is a healthy little chappie and he loves a nice cold drink of milk at break time. (Do they still do those 1/3 pint bottles for 8p, with the really thin straws? Just wondered…) Anyway, Stick Child’s usual … Continue reading

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Stick Child’s Guide to Systems Thinking

“What is systems thinking?” This is a question I’ve heard quite a lot recently. So, with the assistance of our little friend Stick Child (yes he’s back by popular demand!) let’s take a look at the subject in very straightforward … Continue reading

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My Trip to America – A Systems Thinker’s Diary

I’ve just got back from America, and because I don’t have the ability to switch off the systems thinking part of my brain, I kept noticing ‘systemsy’ stuff whilst I was there, so I thought I’d share a few observations … Continue reading

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Silos

These imposing monolithic structures, silhouetted against the moody twilight sky, are silos. Actual silos. Not theoretical silos in a book about organisational structures or systems design, but vast, towering, dirty, functional, tangible silos, silently displacing thousands upon thousands of cubic metres of … Continue reading

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Ministry of Silly Systems

Recently, I had cause to write to a Government department to ask a question. I knew my query was in good hands as soon as I received an automated reply advising me of their service level agreement for replying to … Continue reading

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Epic Fail

Yesterday, I saw this headline in a newspaper: “£136million spent by customers waiting to get through to HM Revenue and Customs”. The article bemoaned the amount of time that HMRC customers were left on hold (if they got through at … Continue reading

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Great Expectations

Recently I had a minor prang in my beloved car. (I won’t go into detail for legal reasons, but I was neither texting, daydreaming about systems, nor changing dodgy 80s CDs in the CD player at the time it happened). … Continue reading

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No Cheese, Please!

Someone recently asked me, “Why don’t you write blog posts about positive things?” I was surprised at first (and probably a bit defensive) as I think my posts are positive – after all, I don’t just go about kidney-punching management … Continue reading

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Please Take A Ticket

Far from the frustrated rantings of my last blog post, my latest musings are more about genuine puzzlement over why some managers seem intent on making extremely straightforward processes unnecessarily complicated. I was at the Outpatient’s department of my local hospital today for … Continue reading

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Water on the Brain

Here is a picture of a human brain. In fact it’s mine. I’ve been desperate to find an excuse to put it in a blog post ever since I obtained it and put pretty colours all over it. (Turner prize, … Continue reading

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