Tag Archives: purpose

Stick Child Tries to Buy Milk

Stick Child is a healthy little chappie and he loves a nice cold drink of milk at break time. (Do they still do those 1/3 pint bottles for 8p, with the really thin straws? Just wondered…) Anyway, Stick Child’s usual … Continue reading

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Stick Child’s Guide to Systems Thinking

“What is systems thinking?” This is a question I’ve heard quite a lot recently. So, with the assistance of our little friend Stick Child (yes he’s back by popular demand!) let’s take a look at the subject in very straightforward … Continue reading

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My Trip to America – A Systems Thinker’s Diary

I’ve just got back from America, and because I don’t have the ability to switch off the systems thinking part of my brain, I kept noticing ‘systemsy’ stuff whilst I was there, so I thought I’d share a few observations … Continue reading

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Right Measures, Measured Right

…is a phrase I often use when talking about measuring stuff in performance systems. Although I deride arbitrary numerical targets at every turn, I genuinely believe it’s essential to measure things, as long as they are the right things. So, … Continue reading

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“It’s Complicated…”

I was going to write this blog post a few days ago…then I wasn’t…then I was…then I wasn’t. Then, after the agency featured in the diagram tipped me over the edge today, I did. So here it is… (Please note: … Continue reading

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The Performance Swear Box

If you’re ever talking about performance and you hear any of these phrases coming out of your mouth… “…compared to this time last year / last month / last week / the average / the target / the other department, team or … Continue reading

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Ministry of Silly Systems

Recently, I had cause to write to a Government department to ask a question. I knew my query was in good hands as soon as I received an automated reply advising me of their service level agreement for replying to … Continue reading

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On Purpose

This machine is a Purpose Obfuscation O-meter. (Work out the acronym for yourself). I know you love my drawings. A lot of organisations use these devices. This is how they work: A customer or service user leans towards the ‘In’ … Continue reading

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Spot The Difference

Sometimes when I say this… …people hear this: Not being able to differentiate between targets, measures and priorities is a deadly obstacle to effective performance. Let me explain why… Targets First of all, if you’ve ever met me, heard me … Continue reading

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Get Back! Stay Back!

This post is little more than the illegitimate mutant offspring of two of my other posts – Great Expectations and Epic Fail. Nevertheless, I find it cathartic to grumble about the systems-orientated screw-ups that continually aggravate me. Today’s musings surround … Continue reading

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