Tag Archives: blame

Dial ‘F’ For Failure

Posted on May 16, 2013 by InspGuilfoyle

The NHS recently launched its non-emergency 111 number. Staffed by ‘a team of fully trained advisers’, the scheme’s aim is to quickly and accurately identify the most appropriate medical response to the caller’s needs. What’s important to note is that … Continue reading →

Posted in Systems thinking | Tagged blame, demand, division of labour, management, nhs, risk aversion, systems thinking, variety | 5 Comments

Finding the Source

Posted on April 18, 2013 by InspGuilfoyle

As I go about my formal and informal research into the effects of target-driven performance management, I regularly have conversations with people at all levels of organisations. One thing I’ve found is that the people at the very top of … Continue reading →

Posted in Systems thinking | Tagged assumptions, binary comparisons, blame, command and control, decision making, management, measures, organisational culture, performance management, police, systems thinking, targets | 10 Comments

One Thing Leads To Another

Posted on March 27, 2013 by InspGuilfoyle

Being as I know you love my artwork, I thought I’d treat you to this pictorial representation of a particularly nasty little cycle that is behind a lot of serious organisational failures. Look at the sort of stuff that starts … Continue reading →

Posted in Systems thinking | Tagged blame, command and control, cover your back, criticism, management, nhs, performance management, short blog post, systems thinking, targets | 12 Comments

Barking Up The Wrong Tree

Posted on March 1, 2013 by InspGuilfoyle

“The system must be held to account!” How often do you hear that in the wake of the latest scandal? Not that often. Usually, it’s “People must be held to account! / Who is responsible? / This must never happen … Continue reading →

Posted in Systems thinking | Tagged assumptions, blame, command and control, deming, education, error management, management, nhs, organisational culture, performance management, police, risk management, systems thinking | 12 Comments

Potted!

Posted on May 14, 2012 by InspGuilfoyle

These beauties are my baby chilli plants, grown from seeds I cut out of chillies during my Mexican cooking efforts a few weeks ago. As you can see, they are only about an inch high at the moment, but if they … Continue reading →

Posted in Systems thinking | Tagged blame, command and control, criticism, deming, inspection, management, organisational trust, policy, systems, systems thinking | 3 Comments