- @malcolmde really valid points..I was talking about this very issue the other day! 17 hours ago
- @LippyDeville haha ok no worries :-) 22 hours ago
- @CharityUKNews cheers :-) 22 hours ago
- @collinsl02 clearly. Meh! 22 hours ago
- @itsmotherswork @little_mavis read the thread now...you be careful with all your crazy talk of 'systems' and 'professional judgment'! ;-) 1 day ago
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Tag Archives: variety
***Warning – if you are a small child do not read all the way to the end of this post*** Well it must be that festive time of year again as all things Christmassy are starting to appear everywhere around me. … Continue reading
These imposing monolithic structures, silhouetted against the moody twilight sky, are silos. Actual silos. Not theoretical silos in a book about organisational structures or systems design, but vast, towering, dirty, functional, tangible silos, silently displacing thousands upon thousands of cubic metres of … Continue reading
I was going to write this blog post a few days ago…then I wasn’t…then I was…then I wasn’t. Then, after the agency featured in the diagram tipped me over the edge today, I did. So here it is… (Please note: … Continue reading
The NHS recently launched its non-emergency 111 number. Staffed by ‘a team of fully trained advisers’, the scheme’s aim is to quickly and accurately identify the most appropriate medical response to the caller’s needs. What’s important to note is that … Continue reading
Recently, I had cause to write to a Government department to ask a question. I knew my query was in good hands as soon as I received an automated reply advising me of their service level agreement for replying to … Continue reading
“About half of everything is below average”. When you think about that, it’s pretty obvious isn’t it? Well keep that thought in mind as we explore a widely misapplied and misunderstood tool of performance management – The Bell Curve. Without … Continue reading
This post is little more than the illegitimate mutant offspring of two of my other posts – Great Expectations and Epic Fail. Nevertheless, I find it cathartic to grumble about the systems-orientated screw-ups that continually aggravate me. Today’s musings surround … Continue reading
After a couple of forays into the worlds of wildlife and motorway driving, I return briefly to the subject of food and drink, largely because once you have been afflicted with seeing everyday situations from a systems perspective, the pub … Continue reading
Recently I had a minor prang in my beloved car. (I won’t go into detail for legal reasons, but I was neither texting, daydreaming about systems, nor changing dodgy 80s CDs in the CD player at the time it happened). … Continue reading
Far from the frustrated rantings of my last blog post, my latest musings are more about genuine puzzlement over why some managers seem intent on making extremely straightforward processes unnecessarily complicated. I was at the Outpatient’s department of my local hospital today for … Continue reading