Tag Archives: variation

Play Your Cards Right

Remember the classic TV game show ‘Play Your Cards Right’? (Showing my age now). If not, then the basic premise was to predict whether each card in a row was higher or lower than the previous one. If the contestant … Continue reading

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This Time Last Year

Question: What have these four things got in common? 1. Choosing a random number generated by a lottery machine. 2. Reading tea leaves. 3. Blindfolding yourself and sticking a pin in a board. 4. Tossing a coin. Answer: They’re all better methods of … Continue reading

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Life in the Fast Lane

According to St Etienne, life is ‘like a motorway’. I’m not too sure about that, but I do know that a motorway is definitely like a system… (*ignores groans from readership*) During my travels on some of the nation’s motorways … Continue reading

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Epic Fail

Yesterday, I saw this headline in a newspaper: “£136million spent by customers waiting to get through to HM Revenue and Customs”. The article bemoaned the amount of time that HMRC customers were left on hold (if they got through at … Continue reading

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Bad Performance Measurement on Tour (#2)

Just one day after Episode One of this tragedy series, one of my faithful readers told me about a target so ridiculous that it would be laughable if it wasn’t so serious. During a hospital training session, those attending were … Continue reading

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Bad Performance Measurement on Tour (#1)

A friend at work told me that whilst giving blood recently, he noticed there were performance indicators on a nearby board showing the number of blood donations, in the dreaded ‘this week vs last week’ format. Nothing’s sacred, is it? Anyway, this … Continue reading

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How To Lose Weight With Systems Thinking

One of the key tenets of systems thinking is understanding variation. Deming said: “Life is variation. Variation there will always be, between people, in output, in service, in product”. This applies to weight loss as much as everything else. People … Continue reading

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No Cheese, Please!

Someone recently asked me, “Why don’t you write blog posts about positive things?” I was surprised at first (and probably a bit defensive) as I think my posts are positive – after all, I don’t just go about kidney-punching management … Continue reading

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