Tag Archives: process improvement

Great Expectations

Posted on December 7, 2012 by

Recently I had a minor prang in my beloved car. (I won’t go into detail for legal reasons, but I was neither texting, daydreaming about systems, nor changing dodgy 80s CDs in the CD player at the time it happened). … Continue reading →

Posted in Systems thinking | Tagged , , , , , , , , | 9 Comments

Please Take A Ticket

Posted on August 16, 2012 by

Far from the frustrated rantings of my last blog post, my latest musings are more about genuine puzzlement over why some managers seem intent on making extremely straightforward processes unnecessarily complicated. I was at the Outpatient’s department of my local hospital today for … Continue reading →

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Check It Out

Posted on July 22, 2012 by

I never plan to write blog posts – ideas just tend to pop into my head when doing random stuff. Today was one of those days. What follows isn’t particularly exciting, shocking or controversial, and no doubt I will be … Continue reading →

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Divide And Don’t Conquer

Posted on November 1, 2011 by

In my last post (“Pie In The Sky”), I talked a bit about the effect of handovers within systems, and how they almost always result in waste, delays and inefficiencies. This post is going to look at this concept in a bit … Continue reading →

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Pie In The Sky

Posted on October 27, 2011 by

I’m a systems thinker. Usually this is a welcome gift that helps me identify issues that adversely affect performance, and therefore implement simple solutions. Other times it is almost like some sort of weird curse, as I haven’t yet found the ‘off’ … Continue reading →

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Watch Your Waste

Posted on July 18, 2011 by

If your organisation is currently facing the challenge of seeking out efficiency gains, or you have just sat in a meeting wondering “Why am I here?” this blog may be for you. There is often the assumption that all activity … Continue reading →

Posted in Systems thinking | Tagged , , , , , | 4 Comments