Tag Archives: performance management

It’s Criminal

I’ve been meaning to get around to writing about the issue of using crime figures as an indicator of police performance for a while now. Aside from the risk of mis-recording crime due to target-driven performance management, I believe there … Continue reading

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Find The Treasure

“It’s just the starting point for asking questions”. That’s what I often hear people say about this sort of thing. (Look at all the pretty colours). Well, it’s not. And the questions are usually the wrong questions, asked of the … Continue reading

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The Real Thing

Have a look at these three handguns… (Glock 17s to be precise): One is real. One fires plastic balls. One fires blanks. Which is which though? Can you tell which is the real one? Even upon handling them in real … Continue reading

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Stick Child’s Kitchen Nightmares

One evening Stick Child was awake a bit later than usual and saw part of a programme about a TV chef who goes into failing restaurants and helps them get back on track. Being as Stick Child is only 9 … Continue reading

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Method in the Madness?

Deming was fond of saying, “By what method?” In other words, if you want to see performance improvements you need to have an actual method for achieving them. This means understanding the system and improving system conditions to help the workers … Continue reading

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Leadership is Not Enough

Much is made of the importance of leadership, and I don’t disagree. However, what’s often overlooked is the importance of system conditions. Deming talked about this when he pointed out most troubles and possibilities for improvement come from the system. Think … Continue reading

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A Better Way

One day during the school holidays, Stick Child’s daddy took him to an outdoor adventure park, where people climb through the trees using various ropes, nets, rickety bridges, zip wires and other things. Stick Child’s daddy thought he’d be pretty … Continue reading

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