Tag Archives: nhs

Stick Child’s Guide to Systems Thinking

“What is systems thinking?” This is a question I’ve heard quite a lot recently. So, with the assistance of our little friend Stick Child (yes he’s back by popular demand!) let’s take a look at the subject in very straightforward … Continue reading

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Dial ‘F’ For Failure

The NHS recently launched its non-emergency 111 number. Staffed by ‘a team of fully trained advisers’, the scheme’s aim is to quickly and accurately identify the most appropriate medical response to the caller’s needs. What’s important to note is that … Continue reading

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One Thing Leads To Another

Being as I know you love my artwork, I thought I’d treat you to this pictorial representation of a particularly nasty little cycle that is behind a lot of serious organisational failures. Look at the sort of stuff that starts … Continue reading

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Barking Up The Wrong Tree

“The system must be held to account!” How often do you hear that in the wake of the latest scandal? Not that often. Usually, it’s “People must be held to account! / Who is responsible? / This must never happen … Continue reading

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Pull The Other One

After a couple of forays into the worlds of wildlife and motorway driving, I return briefly to the subject of food and drink, largely because once you have been afflicted with seeing everyday situations from a systems perspective, the pub … Continue reading

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Bad Performance Measurement on Tour (#2)

Just one day after Episode One of this tragedy series, one of my faithful readers told me about a target so ridiculous that it would be laughable if it wasn’t so serious. During a hospital training session, those attending were … Continue reading

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Please Take A Ticket

Far from the frustrated rantings of my last blog post, my latest musings are more about genuine puzzlement over why some managers seem intent on making extremely straightforward processes unnecessarily complicated. I was at the Outpatient’s department of my local hospital today for … Continue reading

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