- @rachel1910 You can't answer that with the same comment! Not fair! 8 hours ago
- @rachel1910 Do ya? Why? 8 hours ago
- @redflag3rd @Peter_Kirkham @spamfordpolice Sorry Eunice, I have no idea what you are asking! 10 hours ago
- @spamfordpolice Of course. Cunning double/triple bluff in partnership with our communities. 10 hours ago
- @j0annepsi Who is?! 10 hours ago
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Tag Archives: division of labour
The NHS recently launched its non-emergency 111 number. Staffed by ‘a team of fully trained advisers’, the scheme’s aim is to quickly and accurately identify the most appropriate medical response to the caller’s needs. What’s important to note is that … Continue reading
This post is little more than the illegitimate mutant offspring of two of my other posts – Great Expectations and Epic Fail. Nevertheless, I find it cathartic to grumble about the systems-orientated screw-ups that continually aggravate me. Today’s musings surround … Continue reading
Yesterday, I saw this headline in a newspaper: “£136million spent by customers waiting to get through to HM Revenue and Customs”. The article bemoaned the amount of time that HMRC customers were left on hold (if they got through at … Continue reading
Recently I had a minor prang in my beloved car. (I won’t go into detail for legal reasons, but I was neither texting, daydreaming about systems, nor changing dodgy 80s CDs in the CD player at the time it happened). … Continue reading
Someone recently asked me, “Why don’t you write blog posts about positive things?” I was surprised at first (and probably a bit defensive) as I think my posts are positive – after all, I don’t just go about kidney-punching management … Continue reading