Tag Archives: deming

Get Help Now!

After all the heavy news coverage of recent days about the adverse impact of numerical targets within policing (e.g. PASC findings and the Metropolitan Police Federation report), I thought I’d lighten the mood with a #StickChild poster for you to laugh … Continue reading

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Stick Child and the Flat Tyre

Here’s the problem – you have a flat tyre! So, let’s look at a couple of options for resolving this issue… Option 1 One approach might be to inflate the tyre, then check the air pressure on a regular basis to … Continue reading

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Barking Up The Wrong Tree

“The system must be held to account!” How often do you hear that in the wake of the latest scandal? Not that often. Usually, it’s “People must be held to account! / Who is responsible? / This must never happen … Continue reading

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Free Beer!

Right, hopefully the title will have drawn you in (I’ve fallen for it myself three times whilst writing this blog post). If you stay to the end you’ll see the reason for it anyway. Unfortunately this time I’m not going … Continue reading

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Spot The Difference

Sometimes when I say this… …people hear this: Not being able to differentiate between targets, measures and priorities is a deadly obstacle to effective performance. Let me explain why… Targets First of all, if you’ve ever met me, heard me … Continue reading

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Oh Deer

In the film ‘Stand by Me’ (which I saw again yesterday, for the first time in years), there’s a scene where a young lad out camping with his friends sees a deer early one morning. I won’t spoil the storyline, … Continue reading

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Epic Fail

Yesterday, I saw this headline in a newspaper: “£136million spent by customers waiting to get through to HM Revenue and Customs”. The article bemoaned the amount of time that HMRC customers were left on hold (if they got through at … Continue reading

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Troubled Thinking

Well, the ridiculous examples of bad performance measurement keep flooding in. I’ve lost count of whether we should be on Episode 5 or 6 by this point, so I’ll just stick to new titles from now on. This time, I’m … Continue reading

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Poo-Pooing Performance Indicators

At the beginning of the ‘Bad Performance Measurement On Tour’ series I issued a call-to-arms for eagle-eyed readers, asking them to send me their examples of bad performance measurement. Twitter user @Wiggies13 responded to this rallying cry and sent me the … Continue reading

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Bad Performance Measurement on Tour (#2)

Just one day after Episode One of this tragedy series, one of my faithful readers told me about a target so ridiculous that it would be laughable if it wasn’t so serious. During a hospital training session, those attending were … Continue reading

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