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Tag Archives: deming
“The system must be held to account!” How often do you hear that in the wake of the latest scandal? Not that often. Usually, it’s “People must be held to account! / Who is responsible? / This must never happen … Continue reading
Right, hopefully the title will have drawn you in (I’ve fallen for it myself three times whilst writing this blog post). If you stay to the end you’ll see the reason for it anyway. Unfortunately this time I’m not going … Continue reading
Sometimes when I say this… …people hear this: Not being able to differentiate between targets, measures and priorities is a deadly obstacle to effective performance. Let me explain why… Targets First of all, if you’ve ever met me, heard me … Continue reading
In the film ‘Stand by Me’ (which I saw again yesterday, for the first time in years), there’s a scene where a young lad out camping with his friends sees a deer early one morning. I won’t spoil the storyline, … Continue reading
Yesterday, I saw this headline in a newspaper: “£136million spent by customers waiting to get through to HM Revenue and Customs”. The article bemoaned the amount of time that HMRC customers were left on hold (if they got through at … Continue reading
Well, the ridiculous examples of bad performance measurement keep flooding in. I’ve lost count of whether we should be on Episode 5 or 6 by this point, so I’ll just stick to new titles from now on. This time, I’m … Continue reading
At the beginning of the ‘Bad Performance Measurement On Tour’ series I issued a call-to-arms for eagle-eyed readers, asking them to send me their examples of bad performance measurement. Twitter user @Wiggies13 responded to this rallying cry and sent me the … Continue reading
Just one day after Episode One of this tragedy series, one of my faithful readers told me about a target so ridiculous that it would be laughable if it wasn’t so serious. During a hospital training session, those attending were … Continue reading
A friend at work told me that whilst giving blood recently, he noticed there were performance indicators on a nearby board showing the number of blood donations, in the dreaded ‘this week vs last week’ format. Nothing’s sacred, is it? Anyway, this … Continue reading