Tag Archives: deming

Method in the Madness?

Deming was fond of saying, “By what method?” In other words, if you want to see performance improvements you need to have an actual method for achieving them. This means understanding the system and improving system conditions to help the workers … Continue reading

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Leadership is Not Enough

Much is made of the importance of leadership, and I don’t disagree. However, what’s often overlooked is the importance of system conditions. Deming talked about this when he pointed out most troubles and possibilities for improvement come from the system. Think … Continue reading

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Get Help Now!

After all the heavy news coverage of recent days about the adverse impact of numerical targets within policing (e.g. PASC findings and the Metropolitan Police Federation report), I thought I’d lighten the mood with a #StickChild poster for you to laugh … Continue reading

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Stick Child and the Flat Tyre

Here’s the problem – you have a flat tyre! So, let’s look at a couple of options for resolving this issue… Option 1 One approach might be to inflate the tyre, then check the air pressure on a regular basis to … Continue reading

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Barking Up The Wrong Tree

“The system must be held to account!” How often do you hear that in the wake of the latest scandal? Not that often. Usually, it’s “People must be held to account! / Who is responsible? / This must never happen … Continue reading

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Free Beer!

Right, hopefully the title will have drawn you in (I’ve fallen for it myself three times whilst writing this blog post). If you stay to the end you’ll see the reason for it anyway. Unfortunately this time I’m not going … Continue reading

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Spot The Difference

Sometimes when I say this… …people hear this: Not being able to differentiate between targets, measures and priorities is a deadly obstacle to effective performance. Let me explain why… Targets First of all, if you’ve ever met me, heard me … Continue reading

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