Tag Archives: demand

‘Tis Not The Season…

***Warning – if you are a small child do not read all the way to the end of this post*** Well it must be that festive time of year again as all things Christmassy are starting to appearĀ everywhere around me. … Continue reading

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Dial ‘F’ For Failure

The NHS recently launched its non-emergency 111 number. Staffed by ‘a team of fully trained advisers’, the scheme’s aim is to quickly and accurately identify the most appropriate medical response to the caller’s needs. What’s important to note is that … Continue reading

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Ministry of Silly Systems

Recently, I had cause to write to a Government department to ask a question. I knew my query was in good hands as soon as I received an automated reply advising me of their service level agreement for replying to … Continue reading

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Pull The Other One

After a couple of forays into the worlds of wildlife and motorway driving, I return briefly to the subject of food and drink, largely because once you have been afflicted with seeing everyday situations from a systems perspective, the pub … Continue reading

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Epic Fail

Yesterday, I saw this headline in a newspaper: “Ā£136million spent by customers waiting to get through to HM Revenue and Customs”. The article bemoaned the amount of time that HMRC customers were left on hold (if they got through at … Continue reading

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Great Expectations

Recently I had a minor prang in my beloved car. (I won’t go into detail for legal reasons, but I was neither texting, daydreaming about systems, nor changing dodgy 80s CDs in the CD player at the time it happened). … Continue reading

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No Cheese, Please!

Someone recently asked me, “Why don’t you write blog posts about positive things?” I was surprised at first (and probably a bit defensive) as I think my posts are positive – after all, I don’t just go about kidney-punching management … Continue reading

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Water on the Brain

Here is a picture of a human brain. In fact it’s mine. I’ve been desperate to find an excuse to put it in a blog post ever since I obtained it and put pretty colours all over it. (Turner prize, … Continue reading

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