Tag Archives: control charts

This Time Last Year

Question: What have these four things got in common? 1. Choosing a random number generated by a lottery machine. 2. Reading tea leaves. 3. Blindfolding yourself and sticking a pin in a board. 4. Tossing a coin. Answer: They’re all better methods of … Continue reading

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Spot The Difference

Sometimes when I say this… …people hear this: Not being able to differentiate between targets, measures and priorities is a deadly obstacle to effective performance. Let me explain why… Targets First of all, if you’ve ever met me, heard me … Continue reading

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Bad Performance Measurement on Tour (#1)

A friend at work told me that whilst giving blood recently, he noticed there were performance indicators on a nearby board showing the number of blood donations, in the dreaded ‘this week vs last week’ format. Nothing’s sacred, is it? Anyway, this … Continue reading

Posted in Systems thinking | Tagged , , , , , , , , , | 8 Comments